A group of RealMe customers and staff got to see a side of the London Underground that not many commuters see on their day-to-day travels, thanks to a behind-the-scenes guided tour.

They visited Acton Town and Northfields stations on the Picadilly Line, meeting station staff and seeing the back-of-house areas that are normally off-limits to the public.  They headed over to the Northfield Depot for a question and answer session.

The tour was lead and organised by Ben Stratford - who used to work for Ealing Mencap - and he used his experience of working with our customers to speak to the group about safety issues, focusing on explaining what you should do if you get lost or separated from the people you're travelling with.

RealMe Support Worker Jeff Beeson said "The guys really enjoyed it and for us care workers it was very informative indeed. We are really grateful to you for making everyone feel respected and privileged in the way that you did; I’m sure it will make a big difference when we next use the underground and will help us all to keep safe.”

Ben said of the unique event: "Local outreach is an amazing thing. It’s really important that we have a relationship with all sections of our local community; that they understand our services, and feel assured that we are here to help if they have any difficulties. There are many Mencap groups across London and there’s little doubt that they would all appreciate our support.”

Huge thanks to Ben and TFL for arranging the visit.