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Accessible Information Standard


The Accessible Information Standard is a law which aims to make sure people with a disability or sensory loss are given information they can understand, and the communication support they need.

It was introduced by the government in 2016 to make sure that people with a disability or sensory loss are given information in a way they can understand.

It is now the law for the NHS and adult social care services to comply with AIS


What is the Aim of AIS?

The standard aims to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand, and with support, so they can communicate easily with health and social care services.

This should lead to improved outcomes and experiences, and safer, better services.

The Standard is there to help NHS and adult social care services to improve, so they can better meet the communication and support needs of disabled people.


How Does it Work?

If you have a learning disability it means that NHS or Adult Social Care services need to:


1. Find out your communication and information needs


2.  Record these communication and information needs clearly and consistently on your record


3.  Flag these needs, so when a member of staff opens your record it is really clear what your communication or information needs are


4.  Share your information and communication needs when needed, for example if they are referring you to another service.


5.  Take action to give you the right support.  For example, offering you easy read information or making sure there is someone there to support you with communication.



How Can I Find Out More?

Click on the Link below to see our Easy Read Version


Ealing Mencap's Accessible Information Standard